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4.9
On 5
  Last comment: 25-09-2018
Hoy he recibido unos zptos que compre ayer y todo perfecto.gracias, son bonitos y cómodos.Paula


Returns or right of withdrawal of products


You have the right to withdraw or return the / the product / s purchased with us within 14 calendar days without justification. The withdrawal period shall expire 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods.

Out back guarantee:

- If the product once delivered suffers deterioration caused by external events, accidents or non-compliance with the instructions for use.
- If the product is damaged by improper installation or configuration of accessories by the customer.
- If it is a product manufactured custom or customized.
- If the product is not in perfect condition and with all original content.
- If the packaging has not been protected so that we receive it in perfect condition.

To exercise the right of withdrawal, you shall notify its decision to withdraw from the contract by an unequivocal statement (eg a letter sent by mail, fax or email). We recommend that you contact us via e-mail to help them in the process.

Silvio SL
c / Urieta Royo, 5 and 7-50006 Zaragoza
Fax: 976 225 883
ventas@calzadossilvio.com

couldto use the model withdrawal form to be received along with the purchase invoice, although its use is not mandatory. You also have the option to electronically fill in and submit the model withdrawal form or any other unequivocal statement through our mail ventas@calzadossilvio.com. If you use this option, we will communicate through the same medium without delay receipt of such a withdrawal.

To meet the withdrawal period is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.


Consequences of withdrawal:

In case of withdrawal on its part, we will refund all payments received from you without undue delay and in any case not later than 14 calendar days from the date on which we are informed of its decision to withdraw this contract.


How to proceed

To process a refund should first contact us at 976 483 928 or by email at ventas@calzadossilvio.com. It has 14 calendar days from the date of receipt of order.

Maybe fill out the withdrawal form will receive with the purchase invoice
-Download the pdf you will find here, cumplimentarloy send it by email or regular mail

Prepare the return using appropriate packaging to protect the product / s return (box, bag, etc.)

Please note that articles are to be returned must be in the same condition in which they were sent.

Then they receive confirmation of such return then to proceed tothey send the goods by means that the client considers most suitable, bearing in mind that these costs be borne by the customer. (Cheaper medium to send us the package is from the post office nearest you.)

The refund will be retained until it has received the goods and have checked the state of the same.

Upon receipt of the merchandise in our stores, and after checking the status of it, we will proceed to refund the amount under the terms established in the RDL 1/2007, according to the method of payment by the customer, except payment cash, which will be refunded by bank transfer.

Change Product

To process an exchange for another size or model must first contact us at 976 483 928 or by email at ventas@calzadossilvio.com, do not forget to tell us the size or model you want to change.

Prepare the change using appropriate packaging to protect the product / s to change (box, bowlsa, etc.). Please note that articles are to be changed must be in the same condition in which they were sent and unused.

We send a courier to collect the product and deliver the requested change. This service has a cost of 6 euros Peninsula (Spain), 10 euros in Baleares (Spain), Canary Islands, Ceuta and Melilla (Spain) and other countries, please check first, as certain logistics operators do not support the contrarrembolso payment .

It has 14 calendar days from the date of receipt of order to request a change.

 

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